Join the SNIPEF team

1) Regional & Administrative Support Officer

SNIPEF Training Services Ltd (STS) is seeking a motivated and professional Regional & Administrative Support Officer to join our dynamic team in Edinburgh This is a Permanent, Full-time (34.5 hrs per week) role offering an exciting opportunity to contribute to the growth of the Modern Apprenticeship in Plumbing & Heating training scheme.

Hours: Monday - Thursday 9am - 5pm, Friday 9am - 4.30pm

Hybrid Working: 3 days in office and 2 days at home, once induction training has been completed.

Key Responsibilities include:

• • Support Regional Training Officers (RTOs) and Training Administrators through effective coordination, administration, and cover when required, ensuring continuity of service and high-quality delivery across all regions.

• • Provide comprehensive administrative support to assist with apprentice progress, attendance, restarts, changes of employer, and completion tracking.

• • Lead and coordinate apprentice recruitment activity, including managing enquiries, matching candidates to employers, and maintaining a central recruitment process.

• • Build partnerships with schools, employers, and industry stakeholders to promote careers in Plumbing and Heating and encourage a more diverse and inclusive workforce.

• • Support the effective operation of the STS Quality Management System (QMS) by conducting audits, analysing feedback, identifying improvements, and ensuring compliance with SDS standards.

• • Contribute to the development and delivery of Equality, Diversity & Inclusion (ED&I) initiatives, including managing the STS ED&I Action Plan and coordinating the Plumbing & Heating Ambassador Scheme.

• • Assist with organising and representing STS at recruitment, promotional, and industry events, including school engagement and the Scottish Plumber of the Year competition.

• • Contribute to marketing and communications by helping create engaging content for digital platforms, campaigns, and publications to promote apprenticeships and STS initiatives.

• • Support financial processes by checking management accounts, authorising payments, maintaining accurate records, and liaising with auditors and funding bodies.

• • Provide excellent customer service by responding promptly and professionally to enquiries from employers, apprentices, and partners.

• • Collaborate with colleagues across STS to deliver organisational goals, contribute to projects, and continuously identify opportunities for improvement and innovation.

Person Specification

Essential

• • Proactive, adaptable, and flexible approach to work, with the ability to respond effectively to changing priorities.

• • Positive and professional attitude, with a friendly and approachable personality.

• • Proven experience working in an administrative or office-based environment.

• • Ability to work independently with minimal supervision while maintaining a high standard of accuracy and efficiency.

• • Highly organised and detail-oriented, with strong time management skills.

• • Full UK driving licence and access to a vehicle for travel as required (milage paid).

Desirable

• • Experience working within the apprenticeship, education, or training sector.

• • Understanding of the Plumbing and Heating industry or the wider construction/trades sector.

Attributes

• • Professional, approachable, and customer-focused manner.

• • Strong team player with a collaborative approach and willingness to support others.

• • Positive attitude and proactive approach to problem-solving.

• • Flexible and adaptable to changing priorities and workload.

• • Committed to maintaining high standards of quality, accuracy, and confidentiality.

• • Self-motivated, reliable, and keen to contribute to the success and growth of SNIPEF Training Services.

Interested candidates are invited to submit their CV and a covering letter outlining their suitability for the role to Linda Ferguson, HR Manager at linda.ferguson@snipef.org by 12 noon on Friday 12 December 2025.

Interested candidates are invited to submit their CV and a covering letter outlining their suitability for the role to Linda Ferguson, HR Manager at linda.ferguson@snipef.org by 12 noon on Friday 9 January 2026.