Join the SNIPEF team

Regional and Administrative Support Officer

SNIPEF Training Services Ltd (STS) is seeking a motivated and professional Regional & Administrative Support Officer to join our dynamic team in Edinburgh This is a Permanent, Full-time (34.5 hrs per week) role offering an exciting opportunity to contribute to the growth of the Modern Apprenticeship in Plumbing & Heating training scheme.

Hours: Monday - Thursday 9am - 5pm, Friday 9am - 4.30pm

Hybrid Working: 3 days in office and 2 days at home, once induction training has been completed.

Key Responsibilities include:

• Support Regional Training Officers (RTOs) and Training Administrators through effective coordination, administration, and cover when required, ensuring continuity of service and high-quality delivery across all regions.
• Provide comprehensive administrative support to assist with apprentice progress, attendance, restarts, changes of employer, and completion tracking.
• Lead and coordinate apprentice recruitment activity, including managing enquiries, matching candidates to employers, and maintaining a central recruitment process.
• Build partnerships with schools, employers, and industry stakeholders to promote careers in Plumbing and Heating and encourage a more diverse and inclusive workforce.
• Support the effective operation of the STS Quality Management System (QMS) by conducting audits, analysing feedback, identifying improvements, and ensuring compliance with SDS standards.
• Contribute to the development and delivery of Equality, Diversity & Inclusion (ED&I) initiatives, including managing the STS ED&I Action Plan and coordinating the Plumbing & Heating Ambassador Scheme.
• Assist with organising and representing STS at recruitment, promotional, and industry events, including school engagement and the Scottish Plumber of the Year competition.
• Contribute to marketing and communications by helping create engaging content for digital platforms, campaigns, and publications to promote apprenticeships and STS initiatives.
• Support financial processes by checking management accounts, authorising payments, maintaining accurate records, and liaising with auditors and funding bodies.
• Provide excellent customer service by responding promptly and professionally to enquiries from employers, apprentices, and partners.
• Collaborate with colleagues across STS to deliver organisational goals, contribute to projects, and continuously identify opportunities for improvement and innovation.

Person Specification

Essential

• Proactive, adaptable, and flexible approach to work, with the ability to respond effectively to changing priorities.
• Positive and professional attitude, with a friendly and approachable personality.
• Proven experience working in an administrative or office-based environment.
• Ability to work independently with minimal supervision while maintaining a high standard of accuracy and efficiency.
• Highly organised and detail-oriented, with strong time management skills.
• Full UK driving licence and access to a vehicle for travel as required (milage paid).

Desirable

• Experience working within the apprenticeship, education, or training sector.
• Understanding of the Plumbing and Heating industry or the wider construction/trades sector.

Attributes

• Professional, approachable, and customer-focused manner.
• Strong team player with a collaborative approach and willingness to support others.
• Positive attitude and proactive approach to problem-solving.
• Flexible and adaptable to changing priorities and workload.
• Committed to maintaining high standards of quality, accuracy, and confidentiality.
• Self-motivated, reliable, and keen to contribute to the success and growth of SNIPEF Training Services.

Interested candidates are invited to submit their CV and a covering letter outlining their suitability for the role to Linda Ferguson, HR Manager at linda.ferguson@snipef.org by 12 noon on Friday 28 November 2025.