Join the SNIPEF team

Schemes Administrator

SNIPEF is seeking a motivated and professional Schemes Administrator  to join our dynamic team in Edinburgh. This is a Permanent, Full-time (34.5 hrs per week) role  offering an exciting opportunity to contribute to the growth of our membership network).

Hours: Monday - Thursday 9am - 5pm, Friday 9am - 4.30pm

Hybrid Working: 3 days in office and 2 days at home, once induction training has been completed.

Key Responsibilities

• To act as the first point of contact for all Scheme members and prospective Scheme members, taking enquiries via multiple communication channels, providing a high level of customer service, and updating the database accordingly.
• To manage the Scheme member life cycle i.e. sale and payment, new Scheme member communications and renewal process.
• To assist in the creation and development of Scheme membership and marketing material
• Assist in the development of the Scheme membership recruitment and retention plans.
• Produce regular report on Scheme membership statistics and assist in sales forecasting.
• Manage and contribute to the development of the Scheme membership database.
• Dealing with enquiries from Scheme member companies.
• Supporting internal and external communications activities.
• Liaise with Technical advisors to record on-site inspections and arrange desktop audits.
• Assist in the delivery of new schemes and training initiatives to grow Scheme membership and income streams.
• Promotion of the Schemes to enable wider engagement and involvement from Scheme members and the wider community.

Person Specification

Essential

• Undertake training, as necessary, for the needs of your department and the needs of the business.
• Excellent verbal and written communication skills, including a pleasant telephone manner.
• Experienced with Microsoft Office: Word/Excel/Outlook.
• Ability to multitask and work accurately and effectively under pressure.
• Able to work on own initiative.
• Able to prioritise workload to meet deadlines.
• Have a proactive and flexible attitude.
• Must have a positive personality.

Desirable

• 2 years previous experience working in an administrative or customer services environment.
• Previous experience communicating with clients by phone or email.

Attributes

• Professional, reliable, and team oriented.
• Adaptable with a proactive approach to tasks.
• Committed to inclusion, continuous learning, and ethical working practices.

Interested candidates are invited to submit their CV and a covering letter outlining their suitability for the role to Linda Ferguson, HR Manager at linda.ferguson@snipef.org by 12 noon on Friday 3 April 2026.

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Training Administrator

SNIPEF Training Services Ltd (STS) is seeking a motivated and professional Training Administrator  to join our dynamic team in Edinburgh. This is a Permanent, Full-time (34.5 hrs per week) role  offering an exciting opportunity to contribute to the growth of the Modern Apprenticeship in Plumbing & Heating training scheme.

Hours: Monday - Thursday 9am - 5pm, Friday 9am - 4.30pm

Hybrid Working: 3 days in office and 2 days at home, once induction training has been completed.

Duties and Responsibilities:
• Deliver a high level of customer service.
• Administer, develop, and promote SNIPEF Training Services Ltd.
• Data management of Maytas, FIPS, Instructus databases, e/Drive & Microsoft Teams.
• Respond to enquiries and complaints (emails, phone calls and face to face).

Person Specification

Essential
• Undertake training, as necessary, for the needs of your department and the needs of the business.
• Excellent verbal and written communication skills, including a pleasant telephone manner
• Experienced with Microsoft Office: Word/Excel/Outlook
• Ability to multitask and work accurately and effectively under pressure
• Able to work on own initiative
• Able to prioritise workload to meet deadlines
• Have a proactive and flexible attitude
• Must have a positive personality

Desirable
• 2 years previous experience working in an administrative environment
• Professional, reliable, and team-oriented
• Adaptable with a proactive approach to tasks
• Committed to inclusion, continuous learning, and ethical working practices.

Interested candidates are invited to submit their CV and a covering letter outlining their suitability for the role to Linda Ferguson, HR Manager at linda.ferguson@snipef.org by 12 noon on Friday 6 March 2026.